Return & Refund

We recommend you return your items using the packaging your order arrived in. If you’re unable to do this, please find a suitable alternative. Make sure any designer boxes or cases that came with your order are also protected within your returns packaging. If you return your item without protecting the designer boxes or cases that came with your order, you may not receive your refund.

Go to Orders  if you have an account.

Find the order you want to return and click return item(s).

Select each item and your reason for returning.

Place each item you’re returning with any designer boxes or cases that came with your order inside the STYLELEV packaging.

Prepare your package by attaching your Return Label and Return Note to the outside of your STYLELEV packaging. Make sure the Return Label is visible as this will need to be scanned by the courier.

If you placed your order as a guest and want to return it, enter your order details here.

You’ll need to provide your order number and email address. You can find the order number in your confirmation email. Find the order you want to return and click return item(s). Then follow the steps above – selecting each item and your reason for returning.

Make sure returns from different partner boutiques are packaged separately and that the correct Return Label is attached to the outside of each STYLELEV box.

All the documents you need to return should be included in your STYLELEV box. If you need to reprint them, head to Orders  in My Account .

We are pleased to offer a free returns collection service to all customers for any purchases that meet our Returns Policy.

Your returned item must arrive at the STYLELEV partner boutique or brand it was ordered from no later than 7 days after your delivery date. We recommend that you book your return pick-up within 2-3 days of your delivery date to ensure that it arrives at the relevant STYLELEV partner’s location within 7  days.

Returned items must comply with our returns policy:

Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.

Final sale items cannot be returned unless the item arrives damaged or faulty when delivered to you.

Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.

When trying on footwear, please take care not to mark the soles or damage the shoe box.

If an item has a STYLELEV security tag or brand tag attached, it must be returned with the tag in its original position.

Beauty and cosmetic products must be returned unopened and unused, with the seals of any packaging still intact.

Hosiery, lingerie and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged product packaging, where applicable.

Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled.

Due to the nature of face masks, we will not be able to accept returns unless the item is damaged or faulty when delivered to you.

Jewellery must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.

Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

Returned items must comply with our returns policy:

1.Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.

2.Final sale items cannot be returned unless the item arrives damaged or faulty when delivered to you.

3.Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.

4.When trying on footwear, please take care not to mark the soles or damage the shoe box.

5.If an item has a STYLELEV security tag or brand tag attached, it must be returned with the tag in its original position.

6.Beauty and cosmetic products must be returned unopened and unused, with the seals of any packaging still intact.

7.Hosiery, lingerie and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged product packaging, where applicable.

8.Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled.

9.Due to the nature of face masks, we will not be able to accept returns unless the item is damaged or faulty when delivered to you.

10.Jewellery must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.

Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

If the order or the item(s) that you want to cancel have not been shipped yet, you can cancel the order  by contacting our Customer Support Team via email (customercare@stylelev.com) within 48  hrs. In such cases, the order will cancelled and the money will be refunded to you.Please note if the  order is been shipped by our partner then  we cannot accept your cancellation request, but not to worry you can still return the product to know more about returns please check out return policy.

Once the return has been received and accepted by our partner, your refund will be completed via the original payment method, excluding the delivery costs. If you paid sales tax in the original purchase price, this will also be included in your refund. We’ll keep you updated every step of the way. You can follow the return of your package with our courier using the tracking number on your Returns Label, or you can check the status in My Account under Orders .

If you are eligible, we may be able to issue your refund as Stylelev credit if you prefer; the amount will effortlessly apply at checkout the next time you shop with us.

It is our aim that every item arrives in great condition and we hope you’re always thrilled with your purchase. If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on site, please advise Customer Service as soon as possible. Where possible we will arrange for a new replacement to be sent to you or a return for a full refund of the defective item.




Final sale items cannot be returned unless the item arrives damaged or faulty when delivered to you. If your order arrived in a flawed condition, please contact our global Customer Service team.