We recommend you return your items using the packaging your order arrived in. If you’re unable to do this, please find a suitable alternative. Make sure any designer boxes or cases that came with your order are also protected within your returns packaging. If you return your item without protecting the designer boxes or cases that came with your order, you may not receive your refund.

How to Return

Use the original packaging for returns. If unavailable, find an alternative. Protect any designer boxes or cases. Unprotected returns may not receive a refund.

Booking Your Return:

1. Go to Orders (for account holders).
2. Select the order and click “return item(s)”.
3. Choose items and reason for return.
4. Place items with any designer boxes/cases inside the STYLELEV packaging.
5. Attach the Return Label and Return Note to the outside of the packaging.

Guest Return Instructions: Enter your order details here or email clientsupport@stylelev.com.

Returns Pick Up: We offer free returns collection for eligible purchases. Items must arrive at the partner boutique/brand within 7 days of delivery. Book your return pick-up within 2-3 days of delivery.

Returned items must comply with our returns policy:

1.Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.

2.Final sale items cannot be returned unless the item arrives damaged or faulty when delivered to you.

3.Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.

4.When trying on footwear, please take care not to mark the soles or damage the shoe box.

5.If an item has a STYLELEV security tag or brand tag attached, it must be returned with the tag in its original position.

If you cancel an order after the partner has shipped the product, the shipping cost for returning the product will be deducted from your refund.

Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

• Non-Returnable Items:

  • Innerwear
  • Swimwear
  • Towels
  • Perfumes/Fragrances
  • Used items
  • Items with removed tags

  Refunds for products bought on discount will be through Stylelev credit points only.

  Non-Exchangeable Items:

  • Innerwear
  • Swimwear
  • Towels
  • Perfumes/Fragrances
  • Bags/Wallets
  • Eyewear
  • Watches
  • Men & Women Accessories

If the order or the item(s) that you want to cancel have not been shipped yet, you can cancel the order  by contacting our Customer Support Team via email (customercare@stylelev.com) within 12  hrs. In such cases, the order will cancelled and the money will be refunded to you.Please note if the  order is been shipped by our partner then  we cannot accept your cancellation request, but not to worry you can still return the product to know more about returns please check out return policy.

Once the return has been received and accepted by our partner, your refund will be completed via the original payment method, excluding the delivery costs. If you paid sales tax in the original purchase price, this will also be included in your refund. We’ll keep you updated every step of the way via Email ,Whatsapp, Telegram or Direct call. You can follow the return of your package with our courier using the tracking number on your Returns Label, or you can check the status in My Account under Orders .

If you are eligible, we may be able to issue your refund as Stylelev credit if you prefer; the amount will effortlessly apply at checkout the next time you shop with us.

It is our aim that every item arrives in great condition and we hope you’re always thrilled with your purchase. If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on site, please advise Customer Service as soon as possible. Where possible we will arrange for a new replacement to be sent to you or a return for a full refund of the defective item.

Final sale items cannot be returned unless the item arrives damaged or faulty when delivered to you. If your order arrived in a flawed condition, please contact our global Customer Service team.