How to Return

1. Initiate Return Request by Email:

   • Contact Stylelev’s customer support team at clientsupport@stylelev.com with the subject line “Return Request – [Your Order Number]”.
   • In your email, include your full name, order number, items to return, reason for return, and your contact phone number.

2. Await Return Authorization (RA#):

   • Stylelev’s customer support will review your request and send you an email confirmation with an RA# (Return Authorization Number).

3. Schedule Return Pickup:

   • Stylelev’s customer support will coordinate with their courier partner to schedule a convenient pickup time.
   • You will receive a notification with the date and time of the pickup.

4. Hand Over the Package:

   • On the scheduled date and time, hand over the package containing the return items to the courier partner.
   • Ensure the package is securely sealed and clearly marked with the RA# number.

General Return Policy

• Return Window: Most items can be returned within 3 days of delivery beyond the period of 3 (three) days shall not be accepted.
• Top-Tier V.I.C. Members: May be eligible for a 14-day return window.
• Returned items must comply with our returns policy:
  
  1. Items must be returned unworn, undamaged, and unused, with all tags attached and the original packaging included.  Final sale items cannot be returned unless the item arrives damaged or faulty when delivered to you.  
     
      
  2. Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.   
     
      
  3. When trying on footwear, please take care not to mark the soles or damage the shoe box.
  4. If an item has a STYLELEV security tag or brand tag attached, it must be returned with the tag in its original position.   
     
      

Non-Returnable Items:

• Brands on Demand, Pre-order, and Customized Items: These items cannot be returned due to their specific nature and customization.
• The following items are also non-returnable:
  
  • Innerwear
  • Swimwear
  • Towels
  • Perfumes/Fragrances
  • Used items
  • Items with removed tags
  • Products bought on discount (refund via Stylelev credit only)

Return Scenarios

• Customer Initiated Returns:
  • Change of mind
  • Incorrect size or fit
  • Item doesn’t match description
• Stylelev Initiated Returns:
  • Faulty or damaged item
  • Incorrect item shipped

Rejected Returns

Any returns that do not comply with our return policy conditions will be rejected. This includes items that are damaged, soiled, or missing original tags and packaging. In such cases, you will be responsible for arranging the return shipping of the item back to you.

Exchange Policy

Currently, Stylelev does not offer direct exchanges. To exchange an item, you will need to return the original item and place a new order for the desired replacement. Please note that standard return policies and fees may apply to the returned item.

We recommend carefully reviewing the product details and measurements before placing your order to minimize the need for returns or exchanges.

If the order or the item(s) that you want to cancel have not been shipped yet, you can cancel the order  by contacting our Customer Support Team via email (clientsupport@stylelev.com) within 12  hrs. In such cases, the order will cancelled and the money will be refunded to you.Please note if the  order is been shipped by our partner then  we cannot accept your cancellation request, but not to worry you can still return the product to know more about returns please check out return policy.

Refund Options:

1. Original Payment Method:

   • Your refund will be processed to the original payment method, excluding delivery costs and any applicable sales tax.
   • Restocking Fee: A 15% restocking fee may apply to certain returns, unless the return is due to a mistake on Stylelev’s part or you are a top-tier VIP customer.

2. Stylelev Credit:

   • You may opt for a full refund in the form of Stylelev credit. This credit can be used towards future purchases on our website.

Refund Timeline:

The processing time for your refund may vary, but typically takes 5-7 business days from the date we receive your return. You will be notified via email, WhatsApp, Telegram, or direct call once your refund has been processed.

It is our aim that every item arrives in great condition and we hope you’re always thrilled with your purchase. If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on site, please advise Customer Service as soon as possible. Where possible we will arrange for a new replacement to be sent to you or a return for a full refund of the defective item.

Final sale items cannot be returned unless the item arrives damaged or faulty when delivered to you. If your order arrived in a flawed condition, please contact our global Customer Service team.